In comparison, competing low-cost carriers Frontier (ranked 11/12) and Spirit (ranked 12/12) had 3.39 and 6.74 respectively. Their flights are on time and the service is friendly and efficient. According to the DOT Air Travel Consumer Report from August 2017, Southwest Airlines (ranked 1/12) had 0.5 complaints per 100,000 enplanements (for January-June 2017). Welcome Southwest is proud to offer one-of-a-kind value and Hospitality at more than 120 airports across 11 countries. 1 Signature Assignment: Southwest Airlines Case Study Review Stacey Troup Strategic Management/MGT-318 FebruDr. They always kept me updated when I had questions about our arrival. From booking flights to racking up miles, there is a lot you need to know to travel like a points-pro. They have always had good service and enjoyable staff. Due to the new ruling set forth by the Department of Transportation, emotional support animals can now only travel onboard as pets. "We choose to fly Southwest whenever we can. Southwest Airlines is one of the largest airlines in the world.
1 worldwide, followed by Air New Zealand.Īccording to the website, one review said of Southwest: Its airline rewards program is built around Rapid Rewards, Southwest Airlines frequent flyer program, and is extremely attractive for active Southwest. "Awards such as these fuel our passion to connect People to what's important in their lives with low fares, world-renowned Hospitality, and Customer-friendly policies that make us a maverick of the airline industry worldwide," Ryan Green, Southwest Airlines' vice president and chief marketing officer, said in a statement. Southwest Airlines does not review past postings to determine whether they remain accurate, and information contained in such postings may have been superseded.
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